Welcome to our mobile repair service page

The Door Doctor currently employs a team of service engineers all of whom have worked for our company for a minimum of 5 years and some of our staff have over 20 years experience in the trade. They carry out a wide range of repairs to PVC and aluminium doors and windows and provide advice on security issues. We are specialists in PVC door locking mechanisms including a wide range of alternatives to discontinued parts.

Range of work carried out

Doors

• Lock cylinders
• Locking mechanisms including upgrading to enhance security
• Handles
• Letter plates
• PVC panels, decorative moulded panels and cat flaps
• Knockers and numbers
• Additional security devices/chains
• Door seals and wedge gasket
• Door restrictors

Windows

• lockable window handles & additional keys
• Stays (hinges) including restricted and emergency escape types
• Tilt and turn gearing
• Security devices and childproof restrictors
• Window seals and gasket
• Window Locking Mechanisms

Patio Doors

• Tilt & slide mechanisms
• Roller wheels and tracks
• Handles and locks

Garage Doors

• Locks and handles
• Springs and cables

Double Glazed Units

• Georgian bars & leaded units
• Including toughened safety glass & anti-sun glass

Commercial Doors

• Transom closers & arm closers
• Fire exit gear
• Code locks

All customers have appointments booked through our office and are given a date and time for an engineer to call and provide a free, no obligation estimate for work to be carried out. Some customers request a detailed typed estimate whilst others prefer a verbal quote, and we are often able to complete the works immediately if requested. Our comprehensively stocked vans and our mobile computerised price lists facilitate this.

Our engineers wear clean smart uniforms and we have a policy regarding appearance and attitude. We operate from clearly identifiable dedicated company vans and we endeavour to ensure that the area we are working in is protected by dust sheets and all waste is removed. Old double glazed units are removed unless the customer opts to dispose of these themselves.

If we are contacted to carry out a service call at a later date we endeavour to send the same engineer back again to ensure continuity of service.

All work is guaranteed for a minimum of 12 months parts and labour. For further information see our terms and conditions page.

Terms & Conditions

Terms & Conditions of Business Mobile Repair Service

• All parts fitted by The Door Doctor Uk Ltd are guaranteed for 12 months parts & labour.
• All double glazed sealed units fitted into PVC & aluminium doors & windows are covered with a 5 year parts & labour guarantee against seal failure.
• All double glazed sealed units fitted into timber doors & windows are covered with a 12 months guarantee against seal failure. This is due to the moisture content in the timber which may affect the sealed unit over a period of time.
• All orders for double glazed sealed units with a value exceeding £400.00 would require a non refundable deposit of 50%
• Moulded PVC door panels - all panels chosen by the customer are special orders only and cannot be returned if the customer changes their mind or cancels the order. A non refundable deposit would be required to cover the cost of the panel & carriage from our supplier.
• We do not calculate labour charges on an hourly rate basis - all quotes are either written or verbal and the labour charge is individually calculated based on the type of work required.
• Travel charges - We only levy a charge for “out of area” work at our discretion and this is itemised separately on the quote supplied.
• Service calls – Sometimes a request is made for our engineers to return to a job as a service call. If, on inspection by the engineer, it is found that the problem is not covered by our warranty and is a separate issue, the customer will be given a cost to carry out the repair.

Terms & Conditions of Business Counter Sales

• All special order parts (other than double glazed sealed units) requires a non refundable deposit for the full cost including carriage charges, prior to the parts being ordered. These parts are non returnable.
• Items purchased over our sales counter from stock, which have been returned for a refund may incur a restocking charge.
• All parts returned as faulty will be examined for wear & tear or misuse prior to any replacement or refund being given.
• All door & window mechanisms are sold on the basis that the door or window sash is correctly set up as any misalignment could cause premature damage to the mechanism. This may void any warranty on the parts purchased.
• Double glazed sealed units ordered as supply only -The customer has the full responsibility for the sizes supplied, the thickness of the glass, cavity size, glass design, and the choice of standard or safety glass. All orders will require payment in full and the order is then written out in the presence of the customer and signed for. Any error will be the responsibility of the customer and the order can only be altered at the customers cost.
• Window sash balances can only be ordered if the window specifications are supplied by the customer. A deposit would be required prior to the order being sent.